CraneShift Get early access

Coming soon · Early access for MSPs

Autonomous AI technicians for MSPs

Service desk tickets and regular maintenance get done automatically, safely and with no coding required, so your team can focus on creative work that actually needs people.

We’re now working closely with selected early-adopter MSPs on proof-of-concept deployments. If you’d like to join the early adopter program, or be notified when general early access opens, leave your email above. Privacy policy.

Meet AI Mike

Your dedicated AI technician for each client.

Microsoft TeamsNorthwind IT
ME
Mark EllisSales Director · Kestrel Logistics
ME

Hi! Laura Hughes starts Monday as our new Sales Manager. Can you get her set up?

AI Mike AI · Your AI technician

On it, Mark. Laura will be ready for Monday. I’ll keep you posted here.

#5274New starter: Laura HughesIn progress
ClientKestrel LogisticsRequesterMark EllisStartMon 2 NovTemplateSales Manager AssignedAI Mike

Plan

  1. Order the licence and the laptop
  2. Account, groups and mailbox
  3. Teams and SharePoint
  4. Laptop: Intune, security, RMM
  5. Backup and documentation
  6. Check everything, hand over to Mark
RM
Rachel MooreOffice Manager · Approver at Kestrel Logistics
AI Mike AIApproval needed

Order for Laura Hughes, new Sales Manager:

  • 1 × Microsoft 365 Business Premium licence
  • 1 × Dell Latitude 7450 laptop
ApproveReject

✓ Approved by Rachel Moore · 10:14

✓ Ordered from your distributor · Laptop ships today, already registered in Autopilot

  • Entra IDAccount laura.hughes@kestrel-logistics.com
  • LicenceMicrosoft 365 Business Premium assigned
  • Entra IDGroups: Sales, All staff
  • ExchangeAccess to the sales@ shared mailbox
  • ExchangeEmail signature with her new title
  • Entra IDMFA required at first sign-in
  • TeamsAdded to the “Sales” team
  • SharePointAccess to the “Sales” site
KESTREL-LT-021Dell Latitude 7450 · Windows 11 · For Laura Hughes
  • IntuneAutopilot profile: Kestrel standard
  • IntuneApps: Outlook, Teams, Zoom, Chrome
  • IntuneBitLocker encryption on
  • DefenderEndpoint protection on
  • Your RMMAgent, patching and monitoring
AI Mike is verifyingEvery change is checked again, not assumed
  • Test sign-in works, MFA prompt shown
  • Licence, mailbox and groups active
  • Laptop profile ready in Intune
  • Added to your backup
  • Recorded in your documentation
ME
Mark EllisSales Director · Kestrel Logistics
AI Mike AI

Laura is all set for Monday ✓ Her laptop ships today, and her first sign-in steps are attached.

📄 Welcome – Laura Hughes.pdf
ME

That was fast. Thank you!

#5274✓ Closed, verifiedAbout 2 hours of technician work, done

TeamsYour PSAYour distributorEntra IDExchangeSharePointIntuneDefenderYour RMMYour backupYour documentation

Sound familiar?

Problems we address with CraneShift

01

Routine tasks take too much of your technicians’ time and energy

Password resets, new starters, app installs, patch checks. Each one is small; together they fill the day, and your best people spend it on work a checklist could do.

02

Response times to customer tickets are often too slow

Tickets wait in the queue while your team is busy, and the user waits with them. Mornings, Mondays and holidays hurt the most.

03

You are automating, but struggling to reach the level of automation you expect

Scripts, workflows and AI add-ons help at the edges. But every automation has to be built and maintained, and the hard tickets still land on people.

04

You have concerns about the security and reliability of autonomous AI

One wrong action on 200 devices, one client’s data shown to another, one ticket closed that isn’t really fixed: that is what keeps MSPs from letting AI act.

AI Mike is built so none of these can happen

Be among the first MSPs to try it

We are working with a small group of MSPs before launch. Leave your email and tell us about your service desk.